About our online store
I am so blessed to do something I love every day, be surrounded by bloom & call it my job, & to do so in my own space surrounded by my beautiful active toddler.
Although working from home with a toddler , can sometimes be chaotic & slightly challenging, if for any reason I don’t get back to you instantly please bare with me, I assure you will be answered.
Welcome to BBB. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
You agree that we are entitled to send you the items described in the image and description, however, understand that flowers and stems are seasonal and natural, therefore you may be sent a slight variation of your ordered item.
For example a slightly different shade of the same colour, or a replacement stem of more value that is similar in shape, colour and texture.
Colour:
Flowers and arrangements are to be expected to be any shade of the colour described and shown.
All images shown online and on our socials have been taken under white lights, therefore will be reflect differently under natural lighting.
The colour on the stems will vary based on the season, and the availability for these natural stems.
ALL dried flowers will look different based on each batch, season, and lighting.
If your requirement is specific we do ask that you check in advance with us that your exact item will be in stock and sent to you.
We do not refund due to shading of colours. Any requests for this will be refused.
Pots:
We will always aim to give you the same pot as what is photographed online. In the instance that the ceramic pot is sold out we will replace with something of the same or more value. Of a similar size and as close to matching colour as possible.
This does not mean that this will be exactly the same.
If your requirement is specific we do ask that you check in advance with us that your exact item will be in stock and sent to you.
We do not refund due to a different ceramic pot being used. Any requests for this will be refused.
Flowers/stems:
If in the instance we need to use a different stem to what is described or photographed, we will always aim to use something that will work in it's place that is of a similar colour and texture.
REFUND POLICY:
If you change your mind, we do not offer a refund.
Due to the nature of our items, being floral arrangements, your stems are made to order- therefore we do not offer refunds, or exchanges, and all sales are final.
We carefully prepare floral arrangements for shipping, however once it is with AUSPOST we don't have control over how they handle any item. What we can guarantee is perfect wrapping of your products. In the situation that your vase is broken we can only file a claim however we cannot guarantee how long this will take. In the case you have a broken pot/vase please send a picture to our email with evidence .
bloomblossom2023@gmail.com